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The Impact of AI on the Retail Experience
26.02.2019, 5:00 pm - 8:00 pm
By now we are all aware of massive players in the global ecommerce space… the likes of Amazon and Taobao have become very efficient when it comes to helping customers quickly acquire goods without leaving the comfort of home. Smart search algorithms and recommendations help customers find items that they didn’t know they wanted but somehow feel compelling to purchase due to the sheer convenience of the transaction.
In this panel discussion we will dive into the effects that the impending AI revolution holds for the consumer retail experience, from manufacturing and logistics to online and offline experiences. Why is it that major players like Amazon are so intent on creating a brick and mortar experience but global giants like Walmart have seemingly adopted AI at a snail’s pace? How long will it take places like Hong Kong, where traditional in-store experiences are still strongly values, to begin to transform the way it serves the massive influx of shoppers in districts like Causeway Bay and Mong Kok?
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