REDEFINING GUEST AND EMPLOYEE EXPERIENCES
Technological progress is increasing efficiency, allowing personalization and reshaping the way we experience the world and interact with one another.
These profound changes are making customers more demanding and reshaping their expectations, including in the hospitality and entertainment industry. To stay one step ahead and anticipate guests’ and employees’ needs, it is imperative to offer an ecosystem that creates exhilarating and engaging digital experiences as well as sustainable business growth.
After the success of the Melco Startup Challenge 2018, we are expanding our search by calling startups across the globe to suggest innovative solutions to attend to our guests’ and employees’ demands to go Above and Beyond to innovate, reinvent and be a trendsetter in the hospitality and entertainment industry.
TAKE PART IN THE CHALLENGE
Melco proudly offers a world-class experience in its properties and your mission is to present guest-centric and operational efficiency solutions based on one of the following criteria:
GUEST EXPERIENCE & LOYALTY
How to leverage technology to provide an authentic and personalized experience that delights and impresses guests?
How to make guest interactions via various digital channels seamless and quick?
How technology can be used for loyalty programs and increase guests’ engagement?
EMPLOYEES EXPERIENCE & EFFICIENCY
How to integrate solutions to better connect employees to enable them to become more efficient in their jobs?
How to leverage technology to provide personalized, on-demand services to save employees’ time so they can focus more on serving guests better?
APPLICATION PHASE: 16 October ~ 20 December, 2019
For more information, please visit https://melcodx.agorize.com/en/challenges/startup-challenge-2019?lang=en